Windows troubleshooting
Crashes, slow startups, updates that will not install, and error messages.
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Services
What we can help you with
Every service below is delivered online. Tell us what is happening and we will work through it with you — and say so honestly if it is something we cannot fix.
Troubleshooting
macOS troubleshooting
Mac problems, from storage and startup to apps that misbehave.
Quoted per jobDetailsRequest a quoteComputer and laptop troubleshooting
General diagnosis when something is wrong and the cause is not obvious.
We provide online assistance only. Where a fault turns out to be physical, we will tell you and point you towards a repair option rather than attempt it ourselves.
Quoted per jobRequest a quoteSoftware installation and configuration
Getting software installed, licensed and set up the way you need it.
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A guided session where we work on the problem with you, live.
Remote sessions only ever start with your explicit permission, you can see everything that happens, and you can end the session at any time. We never connect without you knowing.
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Security
Virus and malware removal
Investigating and clearing infections, then helping you stay clean.
Severe infections sometimes cannot be fully cleaned, and a reinstall is the safer option. We will tell you honestly if that is what we find.
Quoted per jobDetailsRequest a quoteCybersecurity assistance
Practical help making your accounts and devices harder to compromise.
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Networking
Network and Wi-Fi troubleshooting
Dropouts, dead spots, slow connections and router configuration.
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Backup & data
Backup systems and configuration
Setting up backups that actually work, and checking they still do.
Quoted per jobDetailsRequest a quoteData recovery assistance
Assessing whether lost files can be recovered, and helping where they can.
Data recovery is never guaranteed. We assess each case first and tell you honestly what the chances are before you commit to anything. Physical recovery from failed drives requires a specialist laboratory, which we will refer you to.
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Business IT
Online business IT maintenance
Ongoing online assistance keeping a small business running smoothly.
This is online assistance, monitoring and configuration support. It does not include visits to your premises or physical servicing of equipment.
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