Help Centre
Guides and answers
Things worth trying yourself, and answers to the questions we get asked most. If none of it helps, raising a ticket is always an option.
10 articles
Getting started
What to include when you raise a ticket
The handful of details that let us help you faster.
Getting started
Replying to a ticket by email
You do not have to log in to continue a conversation.
Windows
Windows has become slow
First things to check when a PC that used to be fine has slowed down.
Windows
A Windows update will not install
What to try when an update keeps failing or rolling back.
macOS
Your Mac says storage is full
Where the space usually goes, and how to get some back safely.
Security
Passwords and two-factor authentication
The two changes that make the biggest difference to your security.
Security
Spotting a phishing email
What convincing scam emails have in common.
Backups
Backups that actually protect you
What to back up, where to, and how to know it is working.
Network & Wi-Fi
Wi-Fi keeps dropping out
Narrowing down whether it is the device, the router, or the connection.
Account & billing
Managing your support plan
Changing plan, updating payment details, and cancelling.