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Security

Spotting a phishing email

What convincing scam emails have in common.

Phishing emails have become very good. Obvious spelling mistakes are no longer a reliable signal, so it is worth knowing what else to look for.

  1. Urgency. Anything insisting you must act immediately or lose access deserves suspicion.
  2. A link whose real destination differs from its text. Hover over it and read the actual address before clicking.
  3. A request for a password, a code, or payment details. Legitimate organisations do not ask by email.
  4. A sender address that is close to, but not exactly, the real domain.

When in doubt, do not use the link. Go to the organisation’s website by typing the address yourself, or use a bookmark you already trust. You can always forward it to us and ask.

This is general guidance, not a guaranteed fix. The same symptom can have different causes on different machines. If you are unsure about a step, or it does not help, raise a ticket and tell us what you tried.